FAQs
How do I actually get technical support?
How do virtual house calls work?
Why isn't this covered by my ISP?
What devices do you cover?
What operating systems do you cover?
What if my problem isn't fixed?
Are your Tech Pros really experts?
Do I have to get a subscription to get tech support?
How many computers or devices does a plan cover?
Does the subscription auto-renew?
How do I cancel my subscription?
How do I actually get technical support?
To get support from one of our Tech Pros just purchase a subscription. After your purchase, you can connect to a Tech Pro via phone or online chat and if needed the Tech Pro can also perform a virtual house call. You can also schedule a callback to have a Tech Pro fix your issue at a more convenient time.
How do virtual house calls work?
Remote sessions require your permission to perform to start, you remain in complete control of the remote connection at all times, and you can see everything the technician does.
Why isn't this covered by my ISP?
Your internet service provider (ISP) can typically assist you if the issue is with internet connectivity to the home. Support.com does not provide internet access, but we can help support all the connected devices in your home. We can help you with device connectivity, setup, and troubleshooting, or simply learning new features and functionality. With Support.com, you’ll receive premium support that allows you to sit back and watch while our experts do the work. You won’t have to spend time searching for answers online or bringing your device to a local technician.
What devices do you cover?
We cover nearly all internet-connected devices, including, but not limited to: personal computers (PCs, Macs), smartphones (Android & iOS), Smart TVs, printers, routers, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, etc.
What operating systems do you cover?
We cover the latest OS versions of Mac, Windows, Android, and iOS and older versions still supported by the manufacturer. At this time, we do not support Linux.
What if my problem isn't fixed?
It's simple. If we don't fix it, you don't pay. We offer a 30-day money-back guarantee.
Are your Tech Pros really experts?
Our Tech Pros have been solving tech issues for years across all brands and devices. They go through rigorous hiring and training processes and receive robust coaching and mentoring from our senior staff and hands-on learning experiences.
Do I have to get a subscription to get tech support?
We offer monthly and annual subscription plans that provide unlimited technical support from a Tech Pro for all of your connected devices. In addition, we offer a one-time fix option that covers any single technical issue with your devices.
How many computers or devices does a plan cover?
We offer monthly and annual subscription plans that provide unlimited technical support from a Tech Pro for all of your connected devices. In addition, we offer a one-time fix option that covers any single technical issue with your devices.
Does the subscription auto-renew?
Yes, before the end of each subscription term we'll auto-renew you for another term by charging your payment method on file. To opt-out of auto-renew, you will need to cancel your subscription. To cancel your subscription and opt-out of auto-renew, login to your My Account page and select "Cancel Subscription" or call 1-833-999-3342.
How do I cancel my subscription?
You can cancel your subscription by calling us at 1-833-999-3342 or logging in to My Account at TechSupportal.com.